Integration overview

The integration with OmniChat aims to centralize and optimize the management of your product catalog and orders, consolidating all your sales channels and improving the shopping experience for your customers.

This integration allows you to connect your existing catalog system, be it an ERP, e-commerce platform or other system, directly to OmniChat. The goal is to make managing your catalog easier by leveraging the product data you already have and reducing the need for data duplication or manual work. This process allows you to use OmniChat's functionalities with your product base shared in different channels.

Furthermore, this integration synchronizes orders between OmniChat and your centralized ordering system, providing a unified view of all your orders. This flow of information allows efficient inventory management and a clear view of the status of each order, improving your customers' experience and increasing the efficiency of your operations.

Note: All the API's in this guide are optional, so, if necessary, you can implement only those that you will use.