Introduction
This guide will help you figure out how to control a chat workflow from an external application
Use cases
Integrate to an external platform, like a CRM, or connect to your own bot.
Configuration
Webhooks
The first step is to register a webhook address. It could be done by contacting our customer support.
By registering a webhook you should start to receiving webhooks with the following format:
{
"objectId": "c1KjTsOhDP",
"resource": "Message",
"event": "CREATE",
"timestamp": 1681825655283,
"payload": {
"chat": {
"className": "Chat",
"objectId": "dE5fgIIi8o"
},
"platform": "WAB-OMNICHAT",
"status": "INCOMING_RECEIVED",
"system": false,
"type": "TEXT",
"text": "bom dia",
"createdAt": "2023-04-18T13:47:35.255Z",
"updatedAt": "2023-04-18T13:47:35.255Z",
"objectId": "c1KjTsOhDP"
}
}You can find a complete webhook reference here.
API user
The next step is registering an API user.
It can be done at Integration API window
Updated 10 months ago
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